Fresenius Sustainability
Highlights 2023
Sustainability at Fresenius
Foreword
by Dr. Michael Moser
Member of the Management Board
As a healthcare company, we are – Committed to Life! Our focus is on the people we care for and those who make it all possible in the first place: our employees. And caring for people also means caring for our planet. Because healthy people need a healthy home. We are committed to doing our part.
stories
From the Fresenius world
Insights into the sustainability activities at our hospitals and production sites.
WHAT WOULD YOU LIKE TO KNOW MORE ABOUT?
KEY PERFORMANCE INDICATORS
Fresenius 2023 at a glance
~ 26,000000
This is the number of patients we treated in our healthcare facilities in 2023.
Learn more22 %
less GHG emissions:
Compared to the base year, we have reduced
our Scope 1 and Scope 2 emissions by 22%.
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Back to the roots: Fresenius AllStar Forest
In April 2024, around 30 Fresenius employees planted the Fresenius AllStar Forest in the Taunus region close to our headquarters. With each sapling planted, we symbolically thank our employees who have celebrated 10, 20, 25, 30 or 40 years of service for their commitment.
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Fresenius Kabi USA receives award for commitment to combating drug shortages
Fresenius Kabi USA received the Drug Shortage Guardian Award 2024 from the Angels for Change in May 2024. The mission of this organization is to look after patients during drug shortages. The award saluted the exceptional teamwork and the patient-centric focus, which enabled Fresenius Kabi USA to counter the critical chemotherapy shortage in 2023. The production of the required drugs in order to steward emergency supply to thousands of customers was rapidly increased to ensure access to therapies for the patients in need of treatment.
The initiative also presented individual awards to two Fresenius employees, recognizing the outstanding work and leadership qualities of Karen Twardzik, Vice President (Customer Service Operations), and Danielle Gross, Manager (Customer Service). These two employees made key contributions to ensuring prompt supply of lifesaving medicines to customers and patients across the country.
More about the initiative: www.angelsforchange.org
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More on this in the chapter Access and Affordability.
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Safety Excellence Award: Prize for our production site in Haina
On the World Day for Safety and Health at Work, the Ministry of Labor in the Dominican Republic conferred an award on our Haina site there for its commitment and services for health and safety in the workplace. These include:
- organization of appropriate safety training courses,
- intensive sensitization of our employees, e.g. by communication measures
- the ergonomics program that we offer our employees.
The award also honors the milestone reached by the site during the reporting year:
The Dominican Labor Minister Luis Miguel de Camps presented the special award to representatives of the company.
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Read more about Occupational Health and Safety (OHS) at Fresenius Kabi here.
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Global Competence Cluster: Collaboration to increase efficiency
Interview with Marvin Hohwieler, Head of GCC
The Global Competence Cluster (GCC) Energy, Water & Waste Management was established as a complement to the existing management systems in 2019. The aim is to offer experts at all the production sites a platform where they can share innovative ideas and proposals related to increasing efficiency in the designated categories and collaborate on these solutions. Innovations are promoted in the GCC and resources are provided to implement them. The award of prizes for the best ideas on implementation by the Global EHS Team and the Management Board is an annual highlight at the Championship Day. The GCC also offers other employees the opportunity to participate so they can learn from each other and enhance their own awareness for improving efficiency in the areas of energy, water, and waste, e.g. by Awareness Days and theme-based events.
Further information can be found in the Environment chapter.
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Climate change and health
Climate change not only leads to an increase in extreme weather phenomena such as heat, storms, floods and flooding caused by heavy or continuous rainfall, but also increases potential health risks. In addition to direct health effects of a physical nature, such as infections, injuries or, in extreme cases, deaths, psychological stress, anxiety, trauma and depression can also be caused.
Indirect health effects and risks can be the impairment of the quality and quantity of drinking water and food, the altered or prolonged occurrence of biological allergens, e.g. pollen and animal disease vectors such as ticks or mosquitoes.
Climate protection is therefore directly and indirectly about health protection.
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Sustainable catering
Nutrition has a major influence on our health. It can help to improve our general state of health and protect against the onset of illness. It is an important companion on the road to recovery: a good nutritional status can positively influence the success of therapies and even shorten the length of a hospital stay. A balanced and healthy diet therefore has considerable health benefits and plays a significant role in the care of patients in our clinics. In the further development of our range of meals, we therefore attach great importance to the seasonality and regionality of the raw materials used, the reduction of animal products and thus the expansion of the range of vegetarian and vegan dishes, the increased use of raw materials from organic production, resource-saving processes in food supply and the reduction of food waste and packaging waste.
Hendrik Otto (Head of Quality and Sustainable Culinary)
Verena Kaiser (Ecotrophologist) and
Till Braumann (Head of Catering)
Mr. Otto, you came to Helios from the Adlon Hotel in Berlin as a 2-star chef and multiple award-winning head chef. What motivated you to do this - and what ambitions did you have when you joined Helios?
I have enthusiasm and passion for the topics of food quality, development, and sustainability in the hospital context, and I wanted to take on a new challenge! My goal is to work with our team to implement healthy, high-quality, sustainable catering for our patients and also to improve the offerings in the hospital cafeterias for our employees and guests.
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... and then imagination met reality: what have you been able to achieve since then for the catering for patients and staff?
Together with our COO Enrico Jensch and Till Braumann, we rolled out newly developed menus with healthy and, above all, sustainable dishes for all patients in our clinics in 2023. We can now label all our dishes with their carbon footprint and water footprint. This is the basis for reducing the carbon and water footprints of our dishes in the future. At the same time, we are continuing to expand our offerings for employees and guests in the Helios cafeterias, with a focus on sustainable and vegan dishes. We have developed a vegan meal plan with our partner PlanetV that can be offered at all Helios cafeterias.
Ms. Kaiser, why is good nutrition in hospitals important? From a scientific point of view, what is the best nutrition for patients?
The important thing is that nutrition can be a decisive preventative factor, before illnesses develop. It also helps to improve general health and protects against the risk of illness recurring. It is an important companion on the road to recovery: a good nutritional status can have a positive influence on the success of therapies and even shorten the length of a hospital stay. A balanced and healthy diet therefore has considerable health benefits. Overall, the “best” diet fulfills the energy and nutrient requirements and takes into account the specific problems of the illness in question. We try to support this by creating a healthy range of meals that meets as many requirements as possible and thus benefits patients with a wide variety of illnesses. Plant-based products are of great importance here because they contain many vitamins, minerals, and secondary plant substances.
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Mr. Braumann, what are the structural barriers to sustainable catering at Helios? How do we manage to become more sustainable in the long term?
The biggest challenge was and is the sheer size of food supplies at Helios – we provide over 20 million meals a year for our patients! Because we pursue very high quality standards, we work with various manufacturers throughout Germany who prepare the lunches according to our strict specifications and recipes.
We use the cook and freeze method: The food is delivered frozen to most clinics, where it is then regenerated, i.e. gently cooked to completion using a modern induction system. This system is particularly energy-efficient and therefore both economical and sustainable. Our task is therefore to offer high-quality, good tasting, and sustainable products that are suitable for these processes and retain their nutrients. This is something you can see and taste.
Are seasonings or other ingredients added during the induction process?
We do not use any flavor enhancers or preservatives in our lunches, with the exception of nitrite curing salt, and also no artificial colors or flavors. Today, we use significantly more organic products, regional and seasonal products, and less meat overall. We are also setting trends. We are expanding our vegan options in line with increasing demand. Our cafeterias are also increasingly offering healthy and sustainable dishes. A vegan diet has a positive impact on the environment, as plant-based foods require fewer resources such as land, energy and water to produce compared to products of animal origin. Therefore if we use more plant-based food instead of animal-based food, we can reduce our environmental footprint and become more sustainable in the long term.
Which projects are the most important for the near future? What can staff and patients look forward to?
Hendrik Otto: We have high ambitions to make our catering even more sustainable. Being able to label our dishes with sustainability information is a good start – now it's about adapting the individual dishes and using more sustainable ingredients. This includes using regional ingredients, but also looking at the sourcing of raw meat and fish. Here, we want to define which farming methods are used. We want to further increase the proportion of organic products in our catering.
Verena Kaiser: We want to create more sustainable, plant-based, and organic options in the cafeterias and for our employees. We have had an organic vegan meal plan here since 2023 and added organic vegan ice cream as a pilot project in 2024.
Till Braumann: One thing is certain: we are constantly developing our catering at Helios. We focus on the requests and needs of our patients, and the food is always delicious, healthy, and consistently more sustainable!
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Redesign of green spaces in Hildesheim
Helios hospital Hildesheim is gradually redesigning its approximately 24,000 m2 of outdoor areas on the hospital grounds in a sustainable manner. This includes creating biodiversity, habitats and a food supply for birds and insects as well as beautiful recreational areas for patients and staff. Experiencing nature has a positive influence on health and mental well-being, it supports recovery and counteracts stress. In addition, the green spaces are to be used to impart knowledge on environmental protection topics and thus convey climate and nature conservation aspects to children in the company daycare center, employees, patients and visitors. An anti-stress path is planned for inpatients suffering from pain, with the aim of strengthening stress resilience. A walking path leads along selected individual areas of the outdoor grounds and connects many of the planned measures: vegetable patches, fruit meadow, flower beds and insect hotel.
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AI in colorectal cancer screening
Colon cancer is the second most common form of cancer in women and men. However, the risk of developing colon cancer can be reduced by regular screening. The gold standard is colonoscopy, which is recommended in Germany for men from the age of 50 and for women from the age of 55.
The latest development in colonoscopies is the use of artificial intelligence. A computer algorithm recognizes polyps in the intestinal mucosa during the endoscopy. As soon as the computer has found and detected a polyp, a visual and acoustic signal is triggered and the examining doctor is notified of the finding. Various artificial intelligence systems have already been approved for colonoscopy.
The reliability of these systems is astonishingly high. Studies have shown that artificial intelligence leads to a significantly higher polyp detection rate. The good thing about this is that it does not replace doctors, but the computer supports their diagnostics. AI provides additional information that the human eye would miss.
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Relieving the pressure in the ED: Our Virtual Urgent Care Program
Overcrowded, and really long waiting times – being in the Emergency department (ED) sometimes feels worse than the injury or sickness itself. At Quirónsalud, we are continuously working to improve this experience for everyone involved: our patients, their relatives, and our employees.
Our solution: combining digitalization with smart processes in our Virtual Urgent Care Program.
This program supports the on-site ED staff with a virtual visit service. Patients with symptoms qualified as low acuity are professionally consulted and treated via videoconference. Take a look for yourself at how the patient journey is designed:
- Patient is admitted to the ED service and awaits initial assessment.
- After the initial assessment, a digital consultation is proposed to the patients whose severity level and reason for consultation apply to be treated in this way.
- If the patient accepts this, they are registered in the digital circuit and wait for the remote physician to be available. This waiting time for the patient is well reduced from that of a physical consultation with a doctor.
- The consultation is carried out via videoconference with the presence of a nursing assistant next to the patient.
- If complementary tests are required, they are performed as a priority and, when the results are available, the patient returns to the videoconference room.
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The doctor issues a diagnosis and discharges the patient. If auscultation or intervention by another physician is required, the patient is referred to the ordinary circuit as a priority.
Evolving Emergency departments
With this program, we can ease the often stressful experience of being in the ED. So far, we have incorporated it at 12 of our Spanish clinics, with impressive results:
The patients have an improved experience with reduced waiting time and better perception of care.
Waiting time reduced to
The pressure on the Emergency department, and consequently on our physicians, is relieved, leading to greater capacity to attend to more serious cases.
This Virtual Urgent Care Program has already been implemented in the centers with the highest emergency care occupancy and with the greatest capacity for physician assignment.
Do you want to find out more about how we ensure high-quality healthcare services and use the advantages of digitalization? Jump to our Quality of our healthcare services and Digital transformation chapters!
* As of May 2024
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Project DOME: Monitoring our environmental consumption in one system
Setting targets and working to become a more sustainable company is only possible if you know what you are looking at and talking about. Therefore, we, at Quirónsalud, brought a project to life that allows us to monitor the energy, water, and gas consumption of our Spanish hospitals in one system:
Digitalización Operativa y Monitorización de Edificios – DOME
meaning operational digitalization and building monitoring.
This project is key for ensuring optimal performance, efficiency, and sustainable building management, ultimately enhancing comfort in hospitals, and promoting the well-being of both patients and employees.
Curious about how DOME works and the benefits it brings to our environmental management? Our Director of Operational Services will explain it to you:
Do you want to find out more about the relevant environmental aspects of our business? Have a look at this report’s Environment section!
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Embracing patient experience
Our patients are the core of our business. All of our decisions revolve around their well-being.
Patient experience is therefore one of Quirónsalud’s strategic pillars, focused on providing personalized medical care of the highest quality, based on respect for patients’ preferences and emotional needs, with attention, proximity, and connection.
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This approach considers both the patients’ satisfaction with the care received, as well as the safety and effectiveness of the clinical processes.
The digitalization of processes supports the improvement of the patient experience. We always take a holistic view of our patients and place them at the center of our efforts when we develop digital services. We also focus on ease of use, transparent presentation of all relevant information, and a strong solution focus. In this way, we can use digitalization to improve the accessibility of our healthcare services and also shorten the treatment time in order to help our patients as quickly as possible.
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The high level of personalization fosters high-level treatment outcomes and efficient use of resources. This also helps our healthcare professionals make the best use of their resources. The resources freed up are of the utmost importance in meeting our patients on a human level. We want to give our patients a warm welcome so that they feel comfortable with us. We also want to provide our patients with all relevant information about their state of health and treatments, so that they understand their treatment and we can allay their fears. Understanding, appreciation, and affection play a crucial role in a positive patient experience.
Have a look at our Quality of our healthcare services chapter to find out more about how we ensure high-quality healthcare services and manage the patient experience.