Providing healthcare services to millions of people

Working for excellence in patient care

We at Quirónsalud offer healthcare services to about 6.5 million people every year in our hospitals in Spain and Colombia, and provide occupational health and safety services also in other countries such as Portugal, Argentina, Peru, Chile, Mexico, Panama, and the United States through our subsidiary Quirónprevención. Our lines of activity mainly focus on hospital and medical center management and occupational health and safety services.

Location of our hospitals

Our business activities in 2023 summed up to:

With our network of hospitals and medical centers, the most respected healthcare professionals, and the most advanced technology, we cover all medical specialties to offer comprehensive patient care, acting as a benchmark in the areas of:

Interested in exploring how we maintain the high quality of our healthcare services? Have a look at the Quality of our healthcare services chapter.

A strategy to improve accessibility to our services

At Quirónsalud, we have implemented an ambitious healthcare transformation in all our hospitals. This healthcare transformation focuses on the implementation of a value-based healthcare approach with the aim of improving both health results and patient experience.

We have developed a multichannel strategy to improve access to our services for all our patients, both face-to-face and through the use of digital channels. Administrative tasks, such as requesting an appointment or reviewing relevant documentation, are managed more easily and faster. Thanks to our commitment to digitalization, our patients have direct contact with our physicians and can schedule digital consultations and follow their treatment process.

The integration of structured information obtained through digitalization under a new healthcare model is designed to increase efficiency and enable healthcare professionals to effectively meet the needs of a greater number of patients. We are strongly committed to increasing efficiency in order to facilitate access to our patients through more agile, transparent, secure, and patient-oriented processes.

In this context, we continue working in the optimization of processes and the development of new technologies that will help us improve our patients’ experience by delivering superior health results and reducing waiting times to access our services and to receive a diagnosis and treatments. We monitor these waiting periods to continue improving the efficiency of our processes and develop further solutions.

Furthermore, we have defined many of the company’s performance indicators linked to access to healthcare. In our Emergency Department, we monitor every step of the process, from admission to discharge and have very strict control of process duration. We have also implemented advance triage, with the systematized request of tests for certain procedures, which shortens the process times. In the case of outpatient consultations, in addition to traditional face-to-face consultations, we provide access through the digital hospital and non-face-to-face services, always at the patient's choice.

Specific goals are pursued, such as facilitating access to a medical visit or test in less than seven days from its request. Some examples of the KPIs we follow are:

External consultations:

• Percentage of first consultation or medical test < 7 days
• Consultation waiting time < 15 minutes
• Percentage of resolution in first consultations

Urgencies Department:

• First medical assistance < 20 minutes

Interested to read more? Have a look at our Digital transformation & cybersecurity and Quality of our healthcare services chapters.

Beyond our core business

We aim to improve people’s health and well-being by promoting healthy lifestyles and participating in various social initiatives, with full awareness of our social responsibility and our ability to contribute to sustainable development.

We also recognize that our social contribution is based on the impact that we can have on society through our own activities. We want to share resources, knowledge, and experience to show solidarity with and have an impact on the society in which we operate.

Social initiatives are carried out by the hospitals themselves and, in many cases, in collaboration with social entities at the national or local level. Numerous initiatives have been and will be launched in this way.

Further, the Fundación Quirónsalud represents our firm commitment to contribute to the improvement of society in a transparent, innovative, and sustainable manner that is committed to people. Its mission is the promotion of health in all its forms, both in social groups and at the individual level, through actions in the fields of research, education, outreach social work, and social activities, developing projects based on six action lines:

International cooperation – Healthy habits – Knowledge generation – Patient and family support – Teaching and research support – Corporate volunteering

Some of the activities we carried out in 2023 are shown below.

Energy Prescription

In 2023, the Fundación Quirónsalud and the Naturgy Foundation continued to work on the “Energy Prescription” project. The project specifically supports chronically ill people who are treated with electrical medical equipment at home and who cannot afford the energy costs incurred. The goal of the support is to maintain treatment and thus improve the health of those affected.

The company is also promoting the use of renewable energy in hospitals by installing solar panels on their roofs, in order to redirect the economic savings generated to this social purpose. In this way, a direct aid fund is created to cover the energy expenses of the beneficiary group, allowing them to receive treatment without cost overruns and with an improvement in their health.

Reaching out to the most vulnerable communities

We support collaborative projects and put our experience and resources at the service of those patients who do not have access to the treatments they need, either because of lack of financial resources or because the necessary resources and/or qualified professionals are not available in their countries of origin.

In 2023, we maintained our collaboration with the Recover Foundation in the following programs and activities:

• Support for health centers: infrastructure reinforcement and construction of maternity and mental health wards in Cameroon
• Provision of equipment
• Online training
• Field training campaigns

Through the call for cooperation grants implemented by the Fundación Quirónsalud, we have supported 25 programs for vulnerable groups in Africa and South America, with the goal of improving the health and living conditions of these communities.

In addition, some of our hospitals participate in humanitarian campaigns and missions in different countries, in collaboration with various social entities.