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Embracing patient experience

Our patients are the core of our business. All of our decisions revolve around their well-being.

Patient experience is therefore one of Quirónsalud’s strategic pillars, focused on providing personalized medical care of the highest quality, based on respect for patients’ preferences and emotional needs, with attention, proximity, and connection.

This approach considers both the patients’ satisfaction with the care received, as well as the safety and effectiveness of the clinical processes.

The digitalization of processes supports the improvement of the patient experience. We always take a holistic view of our patients and place them at the center of our efforts when we develop digital services. We also focus on ease of use, transparent presentation of all relevant information, and a strong solution focus. In this way, we can use digitalization to improve the accessibility of our healthcare services and also shorten the treatment time in order to help our patients as quickly as possible.

The high level of personalization fosters high-level treatment outcomes and efficient use of resources. This also helps our healthcare professionals make the best use of their resources. The resources freed up are of the utmost importance in meeting our patients on a human level. We want to give our patients a warm welcome so that they feel comfortable with us. We also want to provide our patients with all relevant information about their state of health and treatments, so that they understand their treatment and we can allay their fears. Understanding, appreciation, and affection play a crucial role in a positive patient experience.

Have a look at our Quality of our healthcare services chapter to find out more about how we ensure high-quality healthcare services and manage the patient experience.